Antecedents of organizational citizenship behavior [OCB] among customer service employees at Telekom Malaysia [TM] One Call Centre / Aziefah Romzi

In the name of Allah S.W.T. the most merciful, I am the student of Bachelor of Business Administration (Hons.) Human Resource Management (BM243), had finished my final year project paper entitled “Antecedents of Organizational Citizenship Behavior (OCB) Among Customer Service Employees at Tm One Call Centre”. The completion of this study could not have been possible without the participation and assistance of so many people whose names may not all be mentioned. In completing this study, there are so many limitations that I, myself had to face. Instead of gaining more knowledge and experience, I had improved my skills from the study. In addition, I managed to finish this research in the given time and learnt to be more discipline as I always being assisted by the supervisor time by time. Thus, I had acquired my potential and fostered many other skills while conducting this study. To show my gratitude, I would like to express deep appreciation and gratefulness particularly to my supervisors, Dr. Ahmad Nizan Bin Mat Noor and Miss Zulaiha Binti Ahmad, who always provide guidelines and assisted me in finishing this study. Both of them had spent such efforts and time in assisting and helping me to complete this study. Other than that, I also want to thank all of my family and friends who have been there for me throughout this process. You have pushed me to work harder than I thought possible, and to strive for the best. Their endless support and understanding help me to be more motivated. Above all, to the Great Almighty, the creator of knowledge and wisdom, thank you for countless love and support. I am very grateful and appreciated all supports.