The relationship between work environment factors and individual work performance among support staff from selected department at Kuching Resident’s Office / Henrietta Deborah Kolam

This research investigates the relationship between work environment and individual work performance in selected department at Majlis Perbandaran Kota Samarahan (MPKS). The main aim of this investigation is to find a correlation between independent variables (social support, physical work condition, job characteristics and communication practices) and its dependent variable (individual work performance). Information on these has been collected through questionnaires distributed for all the support staff. The data were analyzed using descriptive statistical analysis methods. The results obtained from the highest correlation coefficient indicate that better job performance is associated to higher satisfaction level. Employees will perform better if they feel more satisfied. Besides that, on the average, employees of Majlis Perbandaran Kota Samarahan (MPKS) agreed social support, physical work conditions and job characteristics has the highest mean with the highest mean on individual work performance.