The relationship between conflict management styles and job performance among employees in Jabatan Kastam Diraja Malaysia (JKDM) Kuching, Sarawak/Frankolly Anyie

Conflict occurs among human wherever and when they are. It is important for an individual to know how to handle conflict effectively. This study aimed to
investigate the relationship between conflict management styles and job performance at Jabatan Kastam Diraja Malaysia (JKDM) Kuching, Sarawak. The instrument use for this study is questionnaires and convenience sampling technique to collect data. The study was conducted on a sample of 110 respondents at public organization which is Jabatan Kastam Diraja Malaysia (JKDM) Kuching, Sarawak. Pearson Product Moment Coefficient was used. The result from the test show that competing has a positive, significant, and moderate relationship between conflict management and job
performance at JKDM. There was a positive relationship, low and not significant relationship between accommodating and job performance. While, for avoiding, the results of Pearson Product Correlation shows that avoiding has a positive, not significant level of correlation and low relationship towards job performance. Lastly, compromising has a positive, low and significant correlation toward job performances. Hence, it is recommended for JKDM using compromising styles as a second preference in managing conflict. Managers may compromise their staff to prevent the conflict become worse. Finally, future researcher is suggested to do more research regarding this topic because there are limited researches that have been done at Malaysia. To improve the findings, future researcher is encouraged to expand the sample size for this study.