The impacts of total quality management (TQM) practices towards job satisfaction in motorcycle’s manufacturing company / Siti Nurafiqah Ahmad Yani

MODENAS is the manufacturer and assembler of the Malaysian-made motorcycle and scooter. The first pilot unit rolled off the assembly line in 1996, followed by different models of mopeds and scooters. MODENAS was established in tandem with Malaysia's efforts to achieve industrialized nation status, in line with Malaysia’s Vision 2020. MODENAS are committed to provide products and services that consistently meet customer satisfaction. However, the problem regarding on quality service provided already happened in MODENAS. Therefore, the purpose of this study seeks to examine the relationship between TQM practices and job satisfaction within a manufacture and assembler of the Malaysian-made motorcycle and scooter. The results showed that organizational culture was perceived as a dominant TQM practice, there was a positive strong relationship with job satisfaction. In contrast, there was found that the relationship between employee empowerment and job satisfaction in MODENAS is also positive. However, the relationship is weak. For the last variable namely teamwork also found to have a positive weak relationship toward job satisfaction in MODENAS