Relationship between the usage of office technology and job satisfaction: a case of Berjaya Starbucks Coffee Company Sdn. Bhd., Kuala Lumpur/ Nur Fathiah Huda Ahmad

Nowadays, the number of citizens in Malaysia increasing year by year in Malaysia due to the effects of citizenship by naturalisation in Malaysia. However, the employees’ turnover rate is increasing year by year also due to the country economic financial. Thus, there is an issue that affects the employees’ turnover rate in the industry which is the organization working environment and employees’ job satisfaction. Employee satisfaction is an important issue for all organizations. There is not an easily way to maintain the employee satisfaction in an organization to retain the employees. There have several factors that influence office technology such as perceived ease of use and perceived usefulness. These two factors developed by Davis (1989) in Technology Acceptance Model (TAM). Therefore, this research is conducted to study about the relationship between factors that influence office technology and job satisfaction among administrative employees at Berjaya Starbucks Coffee Company Sdn. Bhd. In order to measure level of job satisfaction among employees, Minnesota (1984) theory has been used. Based on the past study, there is a significant relationship between Technology Acceptance Model (TAM) and the employees’ job satisfaction. In this study, the population is 120 and the set of questionnaires will be distributed according to the sample size which is 120 administrative employees. There are four hypotheses that have been developed. In conjunction with that, the sampling technique used is the non-probability technique. This can helps the researcher to identify the variables more accurately. Furthermore, there also has several recommendations are proposed in the
last part of this research for cultivating the factors that influence office technology and employees’ job satisfaction which can helps organization maximize the profits and improve the operation.