The relationship between whatsapp acceptance and employee job performance among selected department in University Sultan Azlan Shah (USAS), Perak./ Nur Syafiqah Abdul Ghani

Information and Communication Technology (ICT) is rapidly transforming the way of organizations operates the business, access information, and services, communicate with one another and even entertain themselves. Nowadays, everyone in this world are frequently use ICT in performing every work. This can be seen when ICT can make all the employees that work in organization easier to communicate with others such as client that work outside the country. WhatsApp application is a mobile messaging alternative that have many functions such as texting, sharing location, image and document, and others. If the user wants to use WhatsApp application, they need to have data plan and Wi-Fi connection. Unified Theory of Acceptance and Use of Technology (UTAUT) is the model that is used in this research. UTAUT contains several factors which are Performance Expectancy (PE), Effort Expectancy (EE), Social Influence (SI) and Facilitating Conditions (FC). The main objective of this study is to investigate the WhatsApp acceptance and employee job performance. This research has been examined in University Sultan Azlan Shah (USAS), Perak. This study surveyed 88 respondents by distributing questionnaire that have been prepared. The performance of every employee in the organizations are important for them to know and increase it by time to time.