The relationship between job burnout and job performance among employee: a case study at JASA MERIN Sdn. Bhd/ Nor Hadirah Nor Idzhar

The research focused on the relationship between Job Burnout and Job performance among employees in Jasa Merin Sdn. Bhd. This study‟s objective is to
investigate the relationship between job burnout and job performance among employees in the private sector. The independent variable of this study is job burnout and it is influenced by three factors which are emotional exhaustion, depersonalization and personal accomplishment. The dependent variable is the job performance. The survey was done at Jasa Merin Sdn. Bhd, a company that provides offshore support vessels (OSV) services to oil majors. The return rate of the questionnaire was 95 out of 110 (86.36%). The questionnaire was adapted from Maslach Burnout Inventory (MBI) (Maslach & Jackson, 1981) and Perceived Job Performance (Yuanlaie, 2010). Items for both variables in this study were measured by using the Likert scale based on 1 to 5 point scale for levels of agreement. For example, from strongly disagree (1) to strongly agree (5). The results found emotional exhaustion (r= -.413 n=95 p<0.01) is negatively related to the job performance. On the other hand, depersonalization factor (r=.244 n=95 p<0.05) is positively related to the job performance. Other than that, personal accomplishment factor (r=.102 n=95 p>0.01) is positively related to the job performance. If personal accomplishment among officers to support staff increased, the staff‟s job performance will increase simultaneously. There are also few suggestions for the organization and staff to reduce their job burnout in their workplace. Finally, the suggestions for the future research were included based on the outcome of this study.