The relationship between job burnout and job performance among support staff: a case study at Bank Islam Malaysia Berhad, Kuala Lumpur, Selangor/ Nursuhaida Md Isa

The „Burnout‟ concept was first introduced in 1974 by Freudenberger (1974). Employees in the private sector are normally working longer hours but they receive lower wages in return. This study examined the relationship between job burnout and job performance among support staff in the private sector. A correlational design was used in this study to answer the objective which is to identify the relationship between job burnout and job performance among support staff in Bank Islam Malaysia Berhad. A total of 103 respondents answered the questionnaire with the response rate of 93.64%. The data was analyzed using Statistical Package for Social Sciences (SPSS) version 23. The result shows that there was a relationship between job burnout and job performance with a significantly positive and weak correlation when emotional exhaustion (r= .232 n=102 p<.0005) and personal accomplishment (r=.250 n=102 p<.0005) are concerned. There is in an average and positive relationship between depersonalization (r=.330 n=102 p<.0001) and job performance. This study provided some recommendation to future researchers or stakeholders such as employees or organization in the private sector. Burnout effects are serious problems that can affect an employee negatively. Exposure to burnout has been shown to adversely effect job performance. Therefore, burnout has become a great concern in today‟s work society because it affects the individuals and the organization.