Public servant's perception towards the implementation of key performances indicator (KPIs) : A case study on selected National Registration Departments (NRD) in Kota Kinabalu / Hamlizah Hamli and Wan Amirah Mujiono

As one of the measurement in performance methodologies, Key Performances Indicators (KPIs) are used as general study to improve the overall organizational management and by determine the perception of public servants towards the implementation of the KPIs, it is considered an effort to transform the public servants management towards excellence. The KPIs as general can be the key to organizations' success, and for government departments to achieve their vision, mission, business strategy, objectives and targets. This research was applied at the selected National Registration Departments (NRD) in the area of Kota Kinabalu. There are basically three variables that can influences the Public Servant's Perception towards the Implementation of KPIs. Understanding, Job Burden and Rewards are being identified to influences the level of performances in KPIs implementation. Thus, this paper aims to look at the implementation of KPIs in general in Malaysian public sectors in response with Government Circular 20. The study was using quantitative method by questionnaires to collected the data from the public servants at NRD.