Causal factors of staffs' performance during covid-19 pandemic: a case of KPJ Puteri Specialist Hospital / Farah Farhanah Mohd Rozadi and Nor Amalina Ponijan

In Asia, the healthcare industry has performed admirably, but still faces numerous challenges in terms of staffing and having enough beds, equipment, medicines, and isolation facilities. The significantly decline in Key Performance Indicator (KPI) shows KPJ Puteri Specialist Hospital faced problem in its staff performance during Covid-19 pandemic. This paper aims to examine the influences of training, empowerment, motivation and communication on staffs' performance to help KPJ Puteri Specialist Hospital improve their staffs KPI. Data were gathered from 242 staff from three divisions which are Nursing Services, Allied Health Services, and Support Services through survey questionnaires. The Novel Coronavirus or also known as the Covid-19 pandemic currently is the main issue that happens globally. All countries are struggling to overcome this pandemic issue from spreading widely. According to Donthu and Gustafsson (2020), the pandemic not only impacted the healthcare services but it also created other issues such as decline in economic, low business performance and poor staff performance. Therefore, this current study will provide important evidence on the impact of this Covid-19 pandemic on the staff performance specifically in the healthcare sector. The methodology that will be used by the researcher is regression analysis, descriptive statistics, inferential statistics, and cross-tabulation of data. The findings from this study highlight that all input variables: training, empowerment, motivation and communication had significant positive influences onstaffs' performance. The result of this study will provide an indicative view and could form an important basis for employers and employees in the organization to improve their performance even though many big issues or problems happen unexpectedly.