Factors that influence the usage of public transport among users in Butterworth / Nurul Nabila Syaqira Hanizam and Nadhira Ahmad Afip

Transportation can be defined as the mechanism of moving goods and passengers by any type of vehicle from one point to another and it can be
categorized into public transport and private transport (Bachok & Mohamad, 2009). According to Aziz (2013) stated that in most developing countries, public transport is a means for making journeys to work, schools, shops and other daily activities. Public transport has many benefit for example, it can save money, congestion and safe the environment. There are many type of public transport such as buses, taxis, monorail, train, ferry and others. With this transportation provided, it car:, give the public convenient to proceed with their daily activities. This means that, public transportation plays an important role to commute user to places that they plan for their daily activity, plus it can also reduce traffic congestion that always occur in Malaysia. The service quality of public transport becomes an important issue in order to have better and comfortable environment (Zakaria & et al., 2010). This is because, through service quality provided by the public transport, it will determine whether the public will choose to use the public transport or not. Inefficient public transport relates to networking and accessibility issues that limit the choice of the users to access facilities (Ponrahono & et al., 2015)