English proficiency among public servants / Norsyakilla Mohamed ... [et al.]

English language is important as it is an international
lingua franca. English proficiency is needed in
communication, task completion, to respond and to inform,
and used for self-development. Public sector is commonly
known for not using English language in providing public
services. Public sector uses national language, which is
Bahasa Melayu. However, public servants are still in need
of high English proficiency in completing their tasks. This
is because public servants serve major amount of the
public. This research is to study the English proficiency
among the public servants in four selected organizations;
Kementerian Pertanian dan Industri Makanan, UTC, JKR,
and Likas Hospital. These organizations were chosen
because they mainly deal with the public at large. The
method that has been used to collect data is self-developed
questionnaire prepared by the researchers. It is a selfevaluate
questionnaires that have to be answered by the
public servants in the four selected organizations. The
questionnaires were distributed to 136 respondents. The
result of this research shows that the English proficiency
level among the public servants is slightly below average,
which the mean is 4.83 out of 10. This study also has
answered the research questions and objectives, which the
results have shown the public servants' level of English
proficiency and their use of the English language in task
completion. Thus, the English usage of the respondents in
task completion is associated with their English proficiency
level.