The effect of leader’s interpersonal communication skills on nurses innovative behaviour / Siti Asiah Md. Shahid ... [et al.]

Md. Shahid, Siti Asiah and Gumbri, Darma Tasiyah and Othman, Abdul Kadir and Harun, Shariff (2021) The effect of leader’s interpersonal communication skills on nurses innovative behaviour / Siti Asiah Md. Shahid ... [et al.]. Social and Management Research Journal (SMRJ), 18 (1). pp. 101-120. ISSN 0128-1089

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Abstract

The aim of this study is to examine the relationship between leaders’ interpersonal communication skills and nurses’ innovative behaviour. Moreover, innovative behaviour is essential for nurses in today’s dynamic healthcare systems whereby, the interpersonal communication skill has become an increasingly important factor in enhancing innovative behaviour. This study is based on the conceptual framework of interpersonal communication skills, innovative behaviour, and perceived trustworthiness. Using stratified sampling technique, questionnaires were distributed to 246 nurses’ grade U29 in three public state hospitals in the northern region of Peninsular Malaysia. Since this is a correlational study, a quantitative research method is employed to determine the existing relationship between the variables. Findings indicated that the head nurses implemented moderately all the five components of interpersonal communication skills. The existence of perceived trustworthiness was found to improve the interaction between both parties to transform nurses to generate innovation in their work. The study concluded that interpersonal communication skills are required to be implemented by leaders in enhancing nurses’ innovative behaviour.

Metadata

Item Type: Article
Creators:
Creators
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Md. Shahid, Siti Asiah
UNSPECIFIED
Gumbri, Darma Tasiyah
UNSPECIFIED
Othman, Abdul Kadir
UNSPECIFIED
Harun, Shariff
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Leadership. Transformational leadership
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational behavior. Corporate culture
H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Organizational effectiveness. Performance measurement
Divisions: Universiti Teknologi MARA, Shah Alam > Research Management Centre (RMC)
Journal or Publication Title: Social and Management Research Journal (SMRJ)
UiTM Journal Collections: UiTM Journal > Social and Management Research Journal (SMRJ)
ISSN: 0128-1089
Volume: 18
Number: 1
Page Range: pp. 101-120
Official URL: https://smrj.uitm.edu.my/
Item ID: 44649
Uncontrolled Keywords: Interpersonal communication skills, Innovative behaviour, leadership
URI: https://ir.uitm.edu.my/id/eprint/44649

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44649

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