Customer Perceptions of Service Quality in Luxury Hotels in Jordan / Ala`a Nimer AbuKhalifeh and Ahmad Puad Mat Som

AbuKhalifeh, Ala`a Nimer and Mat Som, Ahmad Puad (2016) Customer Perceptions of Service Quality in Luxury Hotels in Jordan / Ala`a Nimer AbuKhalifeh and Ahmad Puad Mat Som. Journal of Tourism, Hospitality & Culinary Arts, 8 (2). pp. 36-44. ISSN 1985-8914 , 2590-3837

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Abstract

Providing quality services has become one of the critical issues in the tourism industry, and several studies have been paying attention to it. On the other hand, there seems to be a paucity of research on service quality Jordanian hotels, making it difficult to fashion an appropriate management intervention. There have been insufficient attempts to relate customers’ perceptions of service quality to their socio- demographic characteristics as well as the characteristics of organizations delivering the service. This study explores and conceptualize customers' perceptions of service quality in the food and beverage servicedepartment in Jordanian hotels.

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Item Type: Article
Creators:
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AbuKhalifeh, Ala`a Nimer
UNSPECIFIED
Mat Som, Ahmad Puad
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
T Technology > TX Home economics > Hotels. Bed and breakfast accommodations
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 , 2590-3837
Volume: 8
Number: 2
Page Range: pp. 36-44
Official URL: https://www.jthca.org/
Item ID: 44638
Uncontrolled Keywords: Food and beverages, perception, service quality, luxury hotel, Jordan
URI: https://ir.uitm.edu.my/id/eprint/44638

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44638

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