Hotel Employees' Competencies and Qualifications Required According to Hotel Divisions / Youngmi Kim …[et al.]

Kim, Youngmi and Kim, Samuel Seongseop and Seo, Jeongmo and Hyun, Jaechun (2011) Hotel Employees' Competencies and Qualifications Required According to Hotel Divisions / Youngmi Kim …[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 3 (2). pp. 1-18. ISSN 1985-8914 , 2590-3837

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Abstract

The concept of competency is becoming increasingly more important in human resource management in many industries. The hotel industry also responds in like manner to the use of competencies in human resource management as this industry is people focused and labor intensive. Thus, people with the level of proficiency and types of skills are highly required for a successful business. To some degree, this study attempted to explore hotel employees' competency as well as qualcations according to hotel divisions: General Management; Marketing & Sales; Rooms Division; F&B; and Cooking. The result of factor analysis using 34 competency items produced seven competency dimensions. This study also proved that different types of competencies or qualifications were most necessary for each department. Therefore, the findings will help hoteliers in the future to understand the job requirements for each department in a hotel.

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Item Type: Article
Creators:
Creators
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Kim, Youngmi
UNSPECIFIED
Kim, Samuel Seongseop
UNSPECIFIED
Seo, Jeongmo
UNSPECIFIED
Hyun, Jaechun
UNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Labor market. Labor supply. Labor demand, Including unemployment, manpower policy, occupational training, employment agencies
H Social Sciences > HD Industries. Land use. Labor > Work groups. Teams in the workplace
T Technology > TX Home economics > Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 , 2590-3837
Volume: 3
Number: 2
Page Range: pp. 1-18
Official URL: https://www.jthca.org/
Item ID: 44415
Uncontrolled Keywords: human resources, competency, qualification, hotel divisions
URI: https://ir.uitm.edu.my/id/eprint/44415

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44415

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