The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib

Muhamad Sabri, Nur Syuhada and Abdul Talib, Nur Wahida (2018) The factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok / Nur Syuhada Muhamad Sabri and Nur Wahida Abdul Talib. [Student Project] (Unpublished)

Abstract

This chapter focused on the background of the study which is the factors contribute towards customer satisfaction at Bank Simpanan Nasional (BSN) Merbok. The presentation of this chapter begins with the research background, followed by the problem statement, research questions, research objectives, scope of the study, significant of the study and lastly the definition of terms and concepts used in this study.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Muhamad Sabri, Nur Syuhada 2015140027 Abdul Talib, Nur Wahida 2015180075
Subjects:	H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Kedah > Sg Petani Campus > Faculty of Administrative Science and Policy Studies
Programme:	Bachelor of Administrative Science
Keywords:	BSN; Merbok; Kedah
Date:	January 2018
URI:	https://ir.uitm.edu.my/id/eprint/42372