SOCSO’s customer satisfaction towards employment injury insurance scheme in Kuantan / Nor Syamira Abdul Halim

Abdul Halim, Nor Syamira (2012) SOCSO’s customer satisfaction towards employment injury insurance scheme in Kuantan / Nor Syamira Abdul Halim. [Student Project] (Unpublished)

Abstract

This study was conducted to study the SOCSO’s customer satisfaction towards Employment Injury Insurance Scheme in Kuantan. The objective of this study is to determine the significant influence of management and claiming procedure of Employment Injury Insurance Scheme on SOCSO's customer satisfaction. Another objective of this study is to determine the significant influence of self-awareness on occupational disease and protection offered towards SOCSO’s customer satisfaction. This study is conducted to analyze relationship between independent variables (management and claiming procedure of Employment Injury Insurance Scheme and selfawareness on occupational disease and protection offered) with dependent variable (SOCSO’s customer satisfaction). Questionnaire had been distributed among 110
customers who came to SOCSO office in Kuantan. The result shows that two independent variables have significant influence towards SOCSO’s customer
satisfaction. As a conclusion, at the end of this study after the data had been regressed both objectives can be answered

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Abdul Halim, Nor Syamira 2009466838
Contributors:	Contribution Name Email / ID Num. Thesis advisor Zahari, Nor Sabrina UNSPECIFIED
Subjects:	H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HG Finance > Insurance > Accident insurance H Social Sciences > HG Finance > Insurance > Health insurance
Divisions:	Universiti Teknologi MARA, Kelantan > Kota Bharu Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration (Hons) Finance
Keywords:	Management and claiming procedure of Employment Injury Insurance Scheme and self awareness on occupational disease and protection offered, (SOCSO’s customer satisfaction)
Date:	July 2012
URI:	https://ir.uitm.edu.my/id/eprint/41623