Determinants of job satisfaction: How satisfied are employees at public universities / Soo Kum Yoke... [et al.]

Soo, Kum Yoke and Zainon, Saunah and Hj Roslim, Norwati and Hasan, Nor Haniza (2019) Determinants of job satisfaction: How satisfied are employees at public universities / Soo Kum Yoke... [et al.]. In: The 6th International Accounting & Business Conference 2019. Secretariat of IABC 2019, 2019 . UiTM Cawangan Johor, Segamat Johor, p. 30.


The success of an organisation depends a lot on its employees’ satisfaction in carrying out their roles and duties. Thus, job satisfaction is seen to be a significant predictor of employees’ work-related well-being. The current paper aims to determine the employees’ role within the organisation in relations to job satisfaction, as well as to determine whether working environment contributes to job satisfaction. The paper also aims to examine the employer- employee relationship in accomplishing job satisfaction. This study was conducted in a branch campus of a public university consisting of 17 lecturers.
It uses quantitative method by means of a survey consisting of 18 items that are divided into three parts which include role within the organisation, working
environment and relationship with superior. The results were tabulated using descriptive analysis. The findings show for the role of employees in the organisation, there were a small number of employees who did not feel valued
by the organisation. This could be contributed by their not gaining permanent status of employment. The findings also showed that a small number of
employees found the workplace environment stressful. These employees had less than three years of work experience which could cause them to have problems adapting fully to their work environment. Finally, it was found that the lecturers felt they were treated with respect by their superior and their relationship with their superior was generally good. It is recommended for future research to consider a more comprehensive study involving a larger scale of respondents from public and private universities.


Item Type: Book Section
Email / ID Num.
Soo, Kum Yoke
Zainon, Saunah
Hj Roslim, Norwati
Hasan, Nor Haniza
Email / ID Num.
Kassim, Mohd Azraai
Joyosumarto, Subarjo
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Labor. Work environment
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
Divisions: Universiti Teknologi MARA, Johor > Segamat Campus
Series Name: Secretariat of IABC 2019
Volume: 2019
Page Range: p. 30
Keywords: Job satisfaction; Employees’ role; Working environment; Employer-employee relations; UiTM Cawangan Johor
Date: 2019
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