Contractor's perception towards communication barrier at construction site / Faezah Tairin

Tairini, Faezah (2020) Contractor's perception towards communication barrier at construction site / Faezah Tairin. Degree thesis, Universiti Teknologi MARA Cawangan Sarawak.


Construction industry is a massive and complex industry that involve huge number of people in a project. lnteraction between parties is important in order to convey
the needs of the clients. One has to communicate clearly in order for the parties to understand. Communication is the key to success. lt is crucial for the parties involved to
understand what the client wants because once the information delivered is unclear, it would definitely cause barrier in communication. The sender needs to clearly understand the message before conveying it to the receiver. Previous research has proof that communication barrier could cause dispute and also project delay. The aim of this research is to study the perceptions of contractors on barriers of communication at construction site. lt is also to explore the effect of communication barrier on construction site, to identify the communication barrier on construction site and to provide solution to overcome the communication barrier at construction site. A survey questionnaire was conducted with a respondent of Contractors Grade 7. There were 54 questionnaire
distributed to the contractors. The survey was distributed through google form. The data is analyzed by using mean and frequency method. The result shows that the
communication barrier that exist on site was due to misunderstanding between parties involved. Also, the effect of communication barrier on site could leads to conflict between parties. Once the barrier is identified the potential solutions needs to be discover. Hence,
the potential solution that could help overcome communication barrier is by having a meeting face to face with the parties involved. Overall, it can be concluded that the communication barrier occurs due the construction industry players itself. Hence, it is very important that the parties need to have a good communicating tool in order to eliminate barriers in communication.


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