The relationship between rewards, recognitions and performances with motivation at social welfare department in Kuching / Erma Farida Yusuf

The lack of motivation among civil servant in the public service is becoming crucial nowadays. One of the problems is increasing of the tasks which is cannot be simply solved. We need to know what factors that affected their motivation at the workplace. For better understanding of the motivation factors, a study is carried out. This study is based on data obtained from survey questionnaire among the civil servant at Department of Social Welfare Malaysia (Kuching) regarding the rewards, recognitions and performances with motivation. The data was analysed to determine the relationship of rewards, recognitions and performances with motivation among the civil servant and also which factor is most affected. The result shows that recognitions are the dominant factor that affects civil servants’ motivation at Department of Social Welfare Malaysia (Kuching). Between rewards and civil servants’ motivation there is moderate positive and significant relationship exist, while between recognitions and civil servants’ there is strong positive and significant relationship exist and the last factor is performances and civil servants’ motivation, there is moderate positive and significant relationship exist. Thus, all the factors are associated with higher motivation of civil servant. In conclusion, Department of Social Welfare Malaysia (Kuching) knows which factor is most affected its staff in order to perform their tasks.