Job satisfaction and employees performance in a public service; a case study in Employee Provident Fund / Nurul Nadia Najib

Najib, Nurul Nadia (2009) Job satisfaction and employees performance in a public service; a case study in Employee Provident Fund / Nurul Nadia Najib. [Student Project] (Unpublished)

Abstract

This study investigate a global measure for job satisfaction on the following four factors; communication, motivation, training and leadership skill. A survey was conducted to investigate either those factors are absolute contribute to the satisfaction of work environment and also their description. The study was administered on 107 workers from every department. Findings were based on the informal responses from all the workers and also from data receive from year
of 2008. The findings revealed that almost of the workers are satisfied with their job description and also gave full commitment with the organization. All four factors are related each other in order to improve in productivity and enhancing quality. Findings also could conclude that Employee Provident Fund staff with corporation from management side is using the four factors which are communication, motivation, training, and also leadership skill in order to ensure the job satisfaction from the employees. So there are few conclusion and recommendations for organization to make. Firstly, management need to always encouraging employee’s suggestions on how to be more improving in their task. Next, encouraging two-way communication with the management and also from employees itself in order to identify the needs needed by the employees to make them feel satisfy with the task provided for them. Lastly, provide constructive feedback because with positive feedback, it could create a good performance by both party and beside corporation from members too.

Metadata

Item Type: Student Project
Creators:
Creators
Email / ID Num.
Najib, Nurul Nadia
2007267426
Subjects: H Social Sciences > HF Commerce > Personnel management. Employment management > Communication
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HF Commerce > Personnel management. Employment management > Employee motivation
H Social Sciences > HF Commerce > Personnel management. Employment management > Training of employees. Employer-supported education
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Programme: Bachelor of Business Administration (Hons) Marketing (BA240)
Keywords: Job satisfaction; Communication; Motivation;Training; Leadership skill
Date: 2009
URI: https://ir.uitm.edu.my/id/eprint/30462
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