Factors that can influence the Total Quality Management (TQM) at Pejabat Felda Wilayah Segamat / Nurul Atika Mahat and Nurul Atikah Abdul Hadi

Quality is an integral part of much organization management, and thus the impact of
quality is an important aspect for both individual employees and the organizations in
which they work. This research focuses on the factors that can give impact and influence
the Total Quality Management (TQM) at Pejabat Felda Wilayah Segamat. This research
will carefully examine whether quality’s factors such training, organization culture,
teamwork and leadership styles may contribute to the Total Quality Management (TQM)
in an organization.
For these research purposes, 48 questionnaires were distributed and all of the
respondent are well managed to return back the entire questionnaire. Simple random
sampling is used where all the employees at Pejabat FELDA Wilayah Segamat has an
equal chance of being chosen as the respondent. There have three main objectives for this
research. First objective is to determine the relationship between training, organization
culture, teamwork and leadership with Total Quality Management (TQM). Second
objective is to determine the most factors that influence Total Quality Management
(TQM). And for the last objective is to measure the level of each factor that influence
employee’s performance. The researcher have also used SPSS program version 21.0
where the researcher have used reliability analysis, frequency analysis, descriptive
analysis, correlation and also regression analysis. At the end of this studies, the
researchers have provided several recommendations regarding the factors that can
influence Total Quality Management (TQM).