Abstract
Employee turnover in the hotel industry is an alarming issue. Due to the challenging job nature, employees have been jumping from one organization to another. This study aims to offer an alternative approach toward factors that lead to employee satisfaction, thus retain them with the organization. Employees satisfaction and loyalty provides significant similarities and also differences in the context of hospitality environment. This study will help the organization in providing an insight for management in the hospitality industry so that the management can re-establish their compensation and rewards program, re-evaluate the benefits given to the employees and also improving employee's work policies, to ensure a more satisfied employees and resulted in loyalty to the respective organization. Through compilation of previous literature, this study identifies the factors that affect the job satisfaction towards employees’ loyalty in hotel industry. The study outlined the factors that relate to employee’s satisfaction in hotel organization based on the compensation, rewards, job security and working environment.
Metadata
Item Type: | Article |
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Creators: | Creators Email / ID Num. Mohd Said, Noraslinda noraslinda698@uitm.edu.my Hamir, Norhamizan norhamizan317@uitm.edu.my Fadzil, Hashim hashim@uitm.edu.my; Abdul Hakim, Fairuz fairuz295@uitm.edu.my Sulaiman, Suria suriasul@uitm.edu.my Mohd Yunus, Nurdayanah nurdayanah@kypj.edu.my |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > By industry or trade H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction |
Divisions: | Universiti Teknologi MARA, Pulau Pinang > Permatang Pauh Campus |
Journal or Publication Title: | ESTEEM Journal of Social Sciences and Humanities |
ISSN: | 2600-7274 |
Volume: | 4 |
Page Range: | pp. 75-82 |
Keywords: | Employee satisfaction, loyalty, compensation and rewards, job security, working environment. |
Date: | January 2020 |
URI: | https://ir.uitm.edu.my/id/eprint/28803 |
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