Factors that lead to organizational citizenship behaviour at SALAM Senawang Specialist Hospital / Nur Diyana Mohd Fadzil and Nur Nadiatul Fahiyana Abd Halim

An organization without good citizenship behaviour could not survive or prosper for sustainability in the industry. Good citizenship behaviour enables organization to retain their key employees, increase productivity and consequently lead to higher profitability. The main aim of this study was to investigate the most important presence factors that lead to organizational citizenship behaviour which consist of organizational justice, perceived organizational support and organizational commitment at SALAM Senawang Specialist Hospital. Another objective of this study was to determine the relationship between organizational justice, organizational commitment and perceived organizational support towards organizational citizenship behaviour. Thus, the researcher used correlation research to interpret and determine the relationship between identified variables and look for a relationship between them. The population for this research was 240 populations and the sample size involved 148 respondents as referred to Krejcie and Morgan (1970) in Uma Sekaran book. Besides that, the researcher used non-probability sampling which is a convenient sampling technique to complete this research. A set of questionnaires were used to collect the data, and the researcher used SPSS 22.0 DATA software analysis to compute the correlation of the variables. Furthermore, the data were analyzed by using Descriptive Analysis, Pearson Correlation Analysis and Regression Analysis. As a result, organizational justice, perceived organizational support, and organizational commitment were significant elements in nurturing the sense of belongingness and citizenship behaviour in SALAM Senawang. In addition, the results revealed that the most influential factors that fostering citizenship behaviour is organizational commitment. The implication of this research hopefully will make contribution to the all industries, employees and employers in attempted to understand the relationship between the factors that lead to organizational citizenship behaviour and together fostering it in achieving common goals.