A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar

Omar, Normayanti (2001) A study on the efficiency of customer service at DAHE Industries Malaysia (DIM) Sdn Bhd / Normayanti Omar. [Student Project] (Unpublished)

Abstract

DAHE Industries Malaysia Sdn Bhd main business is mainly on the manufacturing and supply of high quality Steel Gratings. These Gratings are catering for the Oil and Gas sector and other users looking for high quality products. This research, which studies the efficiency of customer service at DIM and could give some idea to DIM regarding its performance to customers.

The aim of this research is to find out the level of efficiency towards customer service and how far DIM customers are satisfied with service provided by DIM. The study was based on the topic of customer service, customer satisfaction and service quality, which are taken from journals, articles, Internet sources and book The findings reveal, most of the customers are satisfied with the service provided by DIM but there are some areas in. the customer service that need to be improved. Some recommendations are suggested where those hopefully could improve the service performance in DAHE Industries Malaysia Sdn Bhd.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Omar, Normayanti UNSPECIFIED
Subjects:	H Social Sciences > HD Industries. Land use. Labor > Manufacturing industries H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Keywords:	Customer service; Performance; Customer satisfaction; Manufacturing
Date:	2001
URI:	https://ir.uitm.edu.my/id/eprint/22377