Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim

Lokman Hakim, Azlinda Hakim and Mohamad Ibrahim, Hairunnisa (2017) Transformational leadership and turnover intention : mediating role of overall job satisfaction / Azlinda Hakim Lokman Hakim and Hairunnisa Mohamad Ibrahim. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 9 (2). pp. 1-12. ISSN 1985-8914 ; 2590-3837

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Abstract

Turnover is one of the most critical issue in hotel industry. Turnover in front office department may somehow affect the hotel’s service quality standard and operations that may jeopardize the hotel image and guest expectation. An effective leadership style implemented by the management plays an important role in monitoring and maintaining the service consistency. In hospitality industry, transformational leadership has seen to be the most suitable leadership style that can be implement by the leader. This research will be focusing on transformational leadership among front office employees in Malaysian hotels as independent variable, and overall job satisfaction as mediating variable; which may lead to turnover intention as the outcome variable. A judgmental sampling technique was employed in this study. A total of 250 questionnaires were distributed randomly to both front office
employees and managers who are working in selected four and five-star Malaysian hotels. The results of this study showed that the mediating role of overall job satisfaction have significant relationship between transformational leadership and turnover intention. Careful consideration of the best leadership style implemented in the department will justify the level of overall job satisfaction and turnover intention among front office employee.

Metadata

Item Type: Article
Creators:
Creators
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Lokman Hakim, Azlinda Hakim
UNSPECIFIED
Mohamad Ibrahim, Hairunnisa
UNSPECIFIED
Subjects: G Geography. Anthropology. Recreation > G Geography (General) > Travel and the state. Tourism

H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HF Commerce > Personnel management. Employment management > Turnover of employees. Labor turnover
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus > Faculty of Hotel and Tourism Management
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
UiTM Journal Collections: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
ISSN: 1985-8914 ; 2590-3837
Volume: 9
Number: 2
Page Range: pp. 1-12
Official URL: https://www.jthca.org/
Item ID: 19475
Uncontrolled Keywords: Turnover intention, hotel industry, transformational leadership, overall job satisfaction
URI: https://ir.uitm.edu.my/id/eprint/19475

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19475

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