Job satisfaction, work stress, and individual work performance: does transformational leadership style make a difference in their relationship?

Chung, Ellen and Joseph, Corina and Bartholomew Allu, Thadeus Ling (2025) Job satisfaction, work stress, and individual work performance: does transformational leadership style make a difference in their relationship? International Journal of Service Management and Sustainability (IJSMS), 10 (2): 3. pp. 26-40. ISSN 2550-1569

Official URL: https://www.ijsmssarawak.com

Identification Number (DOI): 10.24191/ijsms.v10i2.24225

Abstract

In today’s dynamic public sector environment, understanding the factors that drive individual employee work performance is critical to achieving organisational effectiveness. This paper aims to investigate the effects of job satisfaction and work stress on individual work performance among employees in the civil service of Sarawak, with a specific focus on the moderating role of transformational leadership style. Anchored in Social Exchange Theory, the study aims to explore how perceived workplace conditions and leadership styles shape employee performance outcomes through reciprocal exchanges. A quantitative approach will be employed, utilising a structured questionnaire adopted and adapted from established sources to collect data from 132 employees in the Ministry of Food Industry, Commodity & Regional Development (M-FICORD), Sarawak. Data analysis will be conducted using the Statistical Package for Social Science (SPSS) for preliminary descriptive and reliability analyses, while SmartPLS 4 will be used to perform structural equation modelling (SEM) to assess the hypothesised relationships and moderating effects. The study is expected to yield valuable practical and theoretical insights into the dynamics of leadership and employee performance in the public sector, while offering practical recommendations for enhancing workforce productivity, leadership development, and employee well-being in M-FICORD.

Metadata

Item Type: Article
Creators:
Creators
Email / ID Num.
Chung, Ellen
echung@swinburne.edu.my
Joseph, Corina
UNSPECIFIED
Bartholomew Allu, Thadeus Ling
UNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Job stress. Stress management
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HF Commerce > Personnel management. Employment management > Performance standards
Divisions: Universiti Teknologi MARA, Sarawak > Kota Samarahan Campus
Journal or Publication Title: International Journal of Service Management and Sustainability (IJSMS)
UiTM Journal Collections: UiTM Journals > International Journal of Service Management and Sustainability (IJSMS)
ISSN: 2550-1569
Volume: 10
Number: 2
Page Range: pp. 26-40
Related URLs:
Keywords: Job satisfaction, Work stress, Individual work performance, Transformational leadership, Sarawak civil service, M-FICORD
Date: 30 September 2025
URI: https://ir.uitm.edu.my/id/eprint/136204
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