The Herzberg's theory: hygiene factors and job satisfaction at a public agency in federal territories of Malaysia

Due to the Covid-19 epidemic, many employees are switching from traditional office settings to working from home, which has drastically changed the way they operate. Organizations are now faced with the difficulty of making the shift back to the office significant concerning employee preferences, workplace relations and the nature of working conditions. Going back to work brings with it both chances and obstacles. Some employees are excited to get back in touch with peers and restore the office atmosphere, while others have become used to the convenience and comfort of working from home. The organization needs to work through these opposing viewpoints to develop a balanced strategy that promotes employee job satisfaction. Therefore, these papers measure the level of factors that influence working conditions and interpersonal relationships and the relationship between job satisfaction. Quantitative measurements had been used to analyse data on respondent variables. Data was collected from 138 participants at a public agency in the Federal Territories of Malaysia and the Statistical Package of Social Sciences (SPSS) has been used to analysed data.