Level of understanding of the concept of shariah compliant hospitality among employess at Mövenpick Hotel and Convention Centre KLIA

This study explores the level of understanding of Shariah-compliant hospitality among employees at Mövenpick Hotel and Convention Centre KLIA. As the demand for Muslim-friendly tourism grows, the role of employees in ensuring adherence to Shariah principles is crucial for service delivery and guest satisfaction. Using a mixed-method approach, this research combines quantitative surveys and qualitative interviews to assess employees' knowledge, perceptions, and challenges in implementing Shariah- compliant hospitality practices. The findings aim to identify knowledge gaps, propose training solutions, and enhance service quality. This study not only contributes to academic discourse but also provides practical insights for the hospitality industry to better align its offerings with Islamic values, supporting Malaysia’s position as a global leader in halal tourism.