Factors that influence employee resilience: a study of Regency Specialist Hospital, Masai, Johor

The demanding nature of the healthcare industry has created a challenging work environment for healthcare workers. Such challenges include emotional fatigue, long working hours, quick decision-making under pressure, and working with critically ill patients, and all of this has been worsened by the impact of the COVID-19 pandemic. This challenging situation is notable at Regency Specialist Hospital in Masai, Johor, and it is further complicated by high employee resignation rates, particularly among nurses and allied health professionals, heavy workloads, unpredictable work hours, and regulatory and compliance pressures. Employee resilience is regarded as essential in aiding healthcare workers at Regency Specialist Hospital to navigate the challenging work circumstances described. When healthcare professionals' resilience diminishes, they are prone to disengage and surrender. This has raised concerns about the need for employee resilience among healthcare workers to maintain high standards of care delivery. Thus, this study aimed to address the factors that influence employee resilience, focusing on self-efficacy, perceived organizational support (POS), and perceived social support (PSS) from family, friends, and significant other as key determinants of employee resilience among healthcare workers at Regency Specialist Hospital. A self-administered online survey was employed to gather data from 175 nurses and allied health professionals, utilizing a non-probability purposive sampling technique. The findings of this study revealed that only SE, POS, and PSS from a significant other had a significant relationship with employee resilience among healthcare workers at Regency Specialist Hospital. Interestingly, the present study revealed contrary findings, indicating that PSS from family and friends did not correlate significantly with employee resilience. Based on the situational and statistical analyses, several recommendations were developed for Regency Specialist Hospital to consider in strengthening the resilience of its healthcare workers.