Measuring students’ satisfaction towards quality service of UiTM City Campus Library

Hairuzaman, Siti Norhaifaa (2017) Measuring students’ satisfaction towards quality service of UiTM City Campus Library. [Student Project] (Unpublished)

Abstract

This research is to investigate whether there is relationship between service quality dimensions: reliability, assurance, tangibility, empathy and responsiveness with library service. The purpose also wants to see if the service quality still can be used for library services. Some past researchers said that LIBQUAL is more suitable to measure library service quality.

Metadata

Item Type:	Student Project
Creators:	Creators Email / ID Num. Hairuzaman, Siti Norhaifaa 2014771317
Contributors:	Contribution Name Email / ID Num. Advisor Mahat, Sabariah UNSPECIFIED
Subjects:	H Social Sciences > HF Commerce > Consumer satisfaction H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions:	Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Programme:	Bachelor of Business Administration (Hons.) Marketing (BM240)
Keywords:	Service quality, Library service, Students’ satisfaction
Date:	2017
URI:	https://ir.uitm.edu.my/id/eprint/116174