Development e-Aduan management system for Jabatan Pengairan dan Saliran (JPS) Negeri Kelantan / Muhamad Hafiz Muhamed Bustaman

The community of Kelantan State currently is making complaint manually by filling the complaint form at the Jabatan Pengairan dan Saliran (JPS) office. They must go to the office to make the complaints. This procedure creates difficulty for them to go to the JPS office in order to make complaints. Besides that, by using this filing system JPS office has a lot of complaint form to be kept as their record in the office. The office is facing problem in keeping the complaint form in the office since it require more space to store all the complaint forms for a long time period. Thus, the aim of this project is to development of eAduan Management System to help the community and the management of JPS to solve many complaints that they are received almost every day. The objective for this project is to identify the user requirements developing for e-Aduan web-based system for JPS Negeri Kelantan, to design e-Aduan web-based system by using Web Development Life Cycle (WDLC) method and to develop and evaluate e-Aduan web-based system. For research methodology, e-Aduan Management System is using WDLC methods to develop web-based system. This system can provide an alternative for the Kelantan community to make complaints with effective and efficient ways. For the future works, it is suggested that the system interface should be improved to increase user satisfaction and to gives positive overall appearance. In additions, this system also can be upgrade by putting a notification features. It will make more easily to staff in charge if any new complaint is reported. The staff in charge will 100% ready and can taking action anytime as soon as possible.