Sense of belonging moderate the level of residential satisfaction towards public low cost housing in PPR Seri Semarak, Kuala Lumpur / Siti Nabila Suhatril

Housing is the most vital basic needs of human. It is the responsibility of the government of the day to provide adequate housing to the citizen. Even though there are increasing in quantity of low cost housing provided by the government, there are still concern as to whether housing quality can be met. Due to this, the study is conducted with the aim to investigate sense of belonging as moderator in the level of residential satisfaction towards public low cost housing in PPR Seri Semarak Kuala Lumpur. A cross sectional study was a research design adopted. Questionnaires were distributed to 363 respondents. The findings indicate that the residents had moderate level of satisfaction with mean value of 3.11. The determinants of residential satisfaction (physical characteristics, public facilities, neighborhood characteristics) have significant association with residents’ satisfaction with p value < 0.05. The moderation analysis conducted also shows that sense of belonging has moderating effect in the relationship between determinants of residential satisfaction with level of residents’ satisfaction. In light of that, it is necessary for the government especially KLCH to come out with better development of public housing based on the determinants tested in this study. Hence, housing industry’s goals can be achieved in the future in providing adequate and quality housing to all citizens.