Items where Author is "Othman, Zulhan"

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Number of items: 7.

Article

Othman, Zulhan and Mohd Radzi, Salleh and Mohd Hanafiah, Mohd Hafiz (2014) Customer behavioral intention: Influence of service delivery failures and perceived values in Malay restaurants / Zulhan Othman, Salleh Mohd Radzi and Mohd Hafiz Mohd Hanafiah. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (1). ISSN 1985-8914

Akbarruddin, Mohd Azmin and Othman, Zulhan (2014) Stimulus of socio-cultural factors, internalization, food choice and eating pattern / Mohd Azmin Akbarruddin and Zulhan Othman. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 6 (2). ISSN 1985-8914

Mohd Zahari, Mohd Salehuddin and Jalis, Mohd Hairi and Othman, Zulhan (2009) An investigative study into the Hazard Analysis Of Critical Control Point (HACCP) implementation in Small and Medium-Sized Food Manufacturing Enterprises (SMEs) / Muhammad Izzat Zulkifly...[et al.]. Journal of Tourism, Hospitality & Culinary Arts, 1 (3). pp. 1-22. ISSN 2590-3837

Hashim, Rahmat and Mohd Ramly, Alina Shuhaida and Othman, Zulhan (2009) Exploring the relationship between spirituality and work values amongst hospitality students / Rahmat Hashim, Alina Shuhaida Mohd Ramly and Zulhan Othman. Journal of Tourism, Hospitality & Culinary Arts, 1 (2). pp. 1-12. ISSN 2590-3837

Book Section

Othman, Zulhan (2015) The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. In: The Doctoral Research Abstracts. IGS Biannual Publication, 7 (7). Institute of Graduate Studies, UiTM, Shah Alam.

Thesis

Othman, Zulhan (2015) The influence of service delivery failures, service recovery and perceived values on customer behavioural intentions in Malay restaurants / Zulhan Othman. PhD thesis, Universiti Teknologi MARA.

Othman, Zulhan (2007) Service delivery system and customer patronization : a comparison of ethnic restaurants in Shah Alam / Zulhan Othman. Masters thesis, Universiti Teknologi MARA.

This list was generated on Thu Dec 12 01:57:36 2019 +08.