Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar

Hasan, Hazlin and Mohd Nadzar, Feridah (2010) Acceptance of technological changes and job performance among administrative support personnel in the government offices in Maran, Pahang Darul Makmur / Hazlin Hasan and Feridah Hj Mohd Nadzar. Gading Journal for the Social Sciences, 14 (1). pp. 21-32. ISSN 2600-7568

Abstract

The study was conducted to develop an understanding of the role of acceptance of technological changes as a pre-diction of the administrative support personnel job performance in the government offices. The rapid changes in technology have led to many challenges and changes that affect all levels of management in an organization. Em-ployees might experience difficulties for not being able to cope with the changes and it is feared that such behavior can influence their job performance. Using a survey method, data were gathered from 101 administrative support personnel employed in the government offices in the district of Maran, Pahang Darul Makmur. The Davis, 1989 Technology Acceptance Model was used to determine the relationship between Perceived Ease of Use and Per-ceived Usefulness of technology and job performance. Result shows that the issues in acceptance of technological changes are positively and significantly correlated with job performance. The study concludes that technological issues investigated were very important in ensuring higher acceptance of technological changes, thus improve the performance of the employees in the government offices.

Metadata

Item Type: Article
Creators:
CreatorsEmail / ID. Num
Hasan, Hazlinhazlin665@pahang.uitm.edu.my
Mohd Nadzar, FeridahUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Management. Industrial Management > Total quality management. Benchmarking
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
H Social Sciences > HF Commerce > Personnel management. Employment management > Performance standards
H Social Sciences > HF Commerce > Personnel management. Employment management > Technology. Technological innovations
Divisions: Universiti Teknologi MARA, Pahang > Jengka Campus
Journal or Publication Title: Gading Journal for the Social Sciences
Journal: UiTM Journal > Gading Journal for the Social Sciences
ISSN: 2600-7568
Volume: 14
Number: 1
Page Range: pp. 21-32
Item ID: 29821
Uncontrolled Keywords: Perceived Ease of Use, Perceived Usefulness, Job Performance
URI: http://ir.uitm.edu.my/id/eprint/29821

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