Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari

Abdul Rahman, Abdul Rais and Tamby Chik, Chemah and Mohd Zahari, Mohd Salehuddin (2018) Do ‘Kafeteria Sihat’ attributes influence customers’ post purchase behaviour? / Abdul Rais Abdul Rahman, Chemah Tamby Chik, Mohd Salehuddin Mohd Zahari. Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 10 (1). pp. 1-15. ISSN 1985-8914

Official URL: https://www.jthca.org

Abstract

‘Kafeteria Sihat’ is a government effort to create a wider choice of healthy eateries, encourage healthy eating practices thus potentially reducing the prevalence of non-communicable diseases (NCD). Past studies of healthy cafeteria programmes have only focused on measuring the customers satisfaction based on the attributes at the cafeteria and the influence of eating behaviour. This study is proposed to evaluate the impact of various ‘Kafeteria Sihat’ attributes on the customers post-purchase behaviour together with perceived value as the moderator as well as eating behaviour and satisfaction as mediators. Using newly developed questionnaires, the survey is expected to be conducted at the 11 public hospitals in Selangor and Putrajaya, Malaysia. The findings of this study will reveal the overall customers’ acceptance of the ‘Kafeteria Sihat’ programme and explain the possible causal relationship between its’ attributes and customers post-purchase behaviour. In addition, moderating and mediating effect of perceived value, eating behaviour and customer satisfaction on the causal relationship are expected to be reported. The findings will not only benefit ‘Kafeteria Sihat’ customers and operators but also for the Ministry of Health in making improvements to the ‘Kafeteria Sihat’ initiative.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Abdul Rahman, Abdul RaisUNSPECIFIED
Tamby Chik, ChemahUNSPECIFIED
Mohd Zahari, Mohd SalehuddinUNSPECIFIED
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Consumer satisfaction
H Social Sciences > HF Commerce > Customer services. Customer relations
Divisions: Universiti Teknologi MARA, Selangor > Puncak Alam Campus
Journal or Publication Title: Journal of Tourism, Hospitality & Culinary Arts (JTHCA)
Journal: UiTM Journal > Journal of Tourism, Hospitality & Culinary Arts
ISSN: 1985-8914
Volume: 10
Number: 1
Page Range: pp. 1-15
Official URL: https://www.jthca.org
Item ID: 29251
Uncontrolled Keywords: Healthy Cafeteria, Kafeteria Sihat, Perceived Value, Eating Behaviour, Satisfaction, Post-Purchase Behaviour
URI: http://ir.uitm.edu.my/id/eprint/29251

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