The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.]

Mohd Said, Noraslinda and Hamir, Norhamizan and Fadzil, Hashim and Abdul Hakim, Fairuz and Sulaiman, Suria and Mohd Yunus, Nurdayanah (2020) The effect of employees satisfaction towards loyalty in hotel industry: compensation, rewards, job security and working environment / Noraslinda Mohd Said... [et al.]. ESTEEM Journal of Social Sciences and Humanities, 4. pp. 75-82. ISSN 2600-7274

Official URL: http://ejssh.uitm.edu.my

Abstract

Employee turnover in the hotel industry is an alarming issue. Due to the challenging job nature, employees have been jumping from one organization to another. This study aims to offer an alternative approach toward factors that lead to employee satisfaction, thus retain them with the organization. Employees satisfaction and loyalty provides significant similarities and also differences in the context of hospitality environment. This study will help the organization in providing an insight for management in the hospitality industry so that the management can re-establish their compensation and rewards program, re-evaluate the benefits given to the employees and also improving employee's work policies, to ensure a more satisfied employees and resulted in loyalty to the respective organization. Through compilation of previous literature, this study identifies the factors that affect the job satisfaction towards employees’ loyalty in hotel industry. The study outlined the factors that relate to employee’s satisfaction in hotel organization based on the compensation, rewards, job security and working environment.

Metadata

Item Type: Article
Creators:
CreatorsID Num. / Email
Mohd Said, Noraslindanoraslinda698@uitm.edu.my
Hamir, Norhamizannorhamizan317@uitm.edu.my
Fadzil, Hashimhashim@uitm.edu.my;
Abdul Hakim, Fairuzfairuz295@uitm.edu.my
Sulaiman, Suriasuriasul@uitm.edu.my
Mohd Yunus, Nurdayanahnurdayanah@kypj.edu.my
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class
H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > By industry or trade
H Social Sciences > HF Commerce > Personnel management. Employment management > Job satisfaction
Divisions: Universiti Teknologi MARA, Pulau Pinang > Permatang Pauh Campus
Journal or Publication Title: ESTEEM Journal of Social Sciences and Humanities
ISSN: 2600-7274
Volume: 4
Page Range: pp. 75-82
Official URL: http://ejssh.uitm.edu.my
Item ID: 28803
Uncontrolled Keywords: Employee satisfaction, loyalty, compensation and rewards, job security, working environment.
URI: http://ir.uitm.edu.my/id/eprint/28803

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