The relationship between interpersonal conflict causal factors and job performance / Hazwaniqaisara Adenan

Adenan, Hazwaniqaisara (2018) The relationship between interpersonal conflict causal factors and job performance / Hazwaniqaisara Adenan. Student Project. Faculty of Business and Management, Bandaraya Melaka. (Unpublished)

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Abstract

Harmonious workplace and good relationship among member of the organization is a dream for every employee. However, it is difficult to maintain the harmonious of the workplace because every people have their own personality, opinion and idea. The aim of this study is to identify the most significant interpersonal conflict causal factors with job performance in School of Graduates Studies, Universiti Tekonologi Malaysia, Johor Bahru. In this study, researcher used 3 causal factors which are job stress, communication and workplace incivility. Questionnaire was used in collecting the data from the respondents. The population of the respondents for this study are 49 staffs who are working in School of Graduates Studies, Universiti Teknologi Malaysia, Johor Bahru. 44 questionnaires were successfully distributed and 40 returned questionnaire were used in analysing the data. Descriptive, Normality, Reliability, Regression analysis were used to analyse the data findings. The result from this study shows that communication is the most significant factors that could influence job performance. There is negative relationship between job stress and job performance. Workplace incivility has negative relationship with the job performance. In addition, an efficient communicative practice in the workplace and professionalism training are recommended to resolve the problem.

Item Type: Monograph (Student Project)
Creators:
CreatorsEmail
Adenan, HazwaniqaisaraUNSPECIFIED
Subjects: H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Labor. Work environment
H Social Sciences > HD Industries. Land use. Labor > Labor. Work. Working class > Theory. Method. Relation to other subjects. Performance
H Social Sciences > HM Sociology > Social psychology > Interpersonal relations. Social behavior
H Social Sciences > HM Sociology > Social psychology > Interpersonal relations. Social behavior > Interpersonal conflict
Divisions: Universiti Teknologi MARA, Melaka > Bandaraya Melaka Campus > Faculty of Business and Management
Item ID: 21536
Uncontrolled Keywords: Interpersonal conflict; Job performance; Job stress; Communication; Workplace incivility
Last Modified: 13 Nov 2018 08:58
Depositing User: Perpustakaan UiTM Cawangan Melaka UiTM Cawangan Melaka
URI: http://ir.uitm.edu.my/id/eprint/21536

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