Items where Subject is "Passenger service"

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Library of Congress Subject Areas (3)
- H Social Sciences (3)
  - HE Transportation and Communications (3)
    - Air transportation. Airlines (3)
      - Management of airlines (9)
        Passenger service (9)

Group by: Creators | Item Type

Jump to: Monograph | Thesis | Student Project

Number of items at this level: 9.

Monograph

Wan Mohd Sanusi, Wan Nor Syaheera (2015) A study on the factors affecting the success of ERP SAP implementation in Malaysian Airlines Berhad : A case study mas finance division staffs / Wan Nor Syaheera Wan Mohd Sanusi. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Zulkarnain Yap, Siti Zulaikha (2015) Developing univariate forecasting model of the total revenue, total expenditure and available seat kilometers in Malaysia Airlines / Siti Zulaikha Zulkarnain Yap. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Thesis

Arop, Mohd Yusni (1998) Customer handling in service deviation: Malaysia Airlines (MAS) / Mohd Yusni Arop. (1998) Degree thesis, thesis, Universiti Teknologi MARA (UiTM). Physical item is in process

Idham, Mohd Hafizul (2003) Pandangan pengguna terhadap keberkesanan identiti korporat syarikat penerbangan bajet rendah: kajian kes Air Asia Airlines / Mohd Hafizul Idham. (2003) Degree thesis, thesis, Universiti Teknologi MARA.

Mahmud, Maizan (1989) Sistem penerbangan Malaysia: kajian ke atas bilangan penumpang, jumlah pengendalian kargo dan kiriman dari 1972 hingga 1988 / Maizan Mahmud. (1989) Diploma thesis, thesis, Insititut Teknologi MARA. Physical item is in process

Mohd Isa, Nor Azlina (2019) Project and operational stakeholders’ perspectives of an airport terminal project outcome / Nor Azlina Mohd Isa. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM). Digital copy is downloadable on MyKM Portal Physical copy is available on shelf

Student Project

Abu Bakar, Azwani (2010) The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. (2010) [Student Project] (Unpublished)

Hasan, Siti Aniza (1995) An improvement of passenger service charge collection system for Malaysia Airports Berhad / Siti Aniza Hasan. (1995) [Student Project] Physical copy is available on shelf (Unpublished)

Hassan, Abdul Halim (1994) A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan. (1994) [Student Project] Physical item is in process (Unpublished)

This list was generated on Tue Oct 7 23:57:35 2025 UTC.