Items where Subject is "Passenger service"

Monograph

A study on the factors affecting the success of ERP SAP implementation in Malaysian Airlines Berhad : A case study mas finance division staffs / Wan Nor Syaheera Wan Mohd Sanusi. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Developing univariate forecasting model of the total revenue, total expenditure and available seat kilometers in Malaysia Airlines / Siti Zulaikha Zulkarnain Yap. (2015) Industrial Training. Bachelor of Science (Hons.) Statistics, Kota Bharu. (Unpublished)

Thesis

Customer handling in service deviation: Malaysia Airlines (MAS) / Mohd Yusni Arop. (1998) Degree thesis, thesis, Universiti Teknologi MARA (UiTM).

Pandangan pengguna terhadap keberkesanan identiti korporat syarikat penerbangan bajet rendah: kajian kes Air Asia Airlines / Mohd Hafizul Idham. (2003) Degree thesis, thesis, Universiti Teknologi MARA.

Sistem penerbangan Malaysia: kajian ke atas bilangan penumpang, jumlah pengendalian kargo dan kiriman dari 1972 hingga 1988 / Maizan Mahmud. (1989) Diploma thesis, thesis, Insititut Teknologi MARA.

Project and operational stakeholders’ perspectives of an airport terminal project outcome / Nor Azlina Mohd Isa. (2019) PhD thesis, thesis, Universiti Teknologi MARA (UiTM).

Student Project

The study of factors determining service quality of the customer service agents in passenger handling department (KL Airport Services Sdn Bhd) / Azwani Abu Bakar. (2010) [Student Project] (Unpublished)

An improvement of passenger service charge collection system for Malaysia Airports Berhad / Siti Aniza Hasan. (1995) [Student Project] (Unpublished)

A study of passenger handling practices at Pelangi Air Sendirian Berhad / Abdul Halim Hassan. (1994) [Student Project] (Unpublished)