Items where Division is "Faculty of Business and Management" and Year is 2010

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Number of items: 2.

Article

Conceptualising the service excellence and its antecedents: the development of the structural equation model / Yuhanis Abdul Aziz and Khairil Wahiddin. (2010) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). pp. 1-14. ISSN 1985-8914 ; 2590-3837

A hierarchical approach to measure service performance in the resort hotel’s service encounters / Yun Yang and Andrew Chan. (2010) Journal of Tourism, Hospitality & Culinary Arts (JTHCA), 2 (1). ISSN 1985-8914 ; 2590-3837

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