Items where Division is "Institute of Quality & Knowledge Advancement (InQKA)" and Year is 2007

C

Free food - some possibility : service recovery strategies in western based fast food restaurant / Ernest Cyril de Run and Liew Li Tyng. (2007) Malaysian Journal of Quality, 2. pp. 57-74. ISSN 1823-7347

G

IT auditing in institutes of higher learning / Jasber Kaur Gian Singh and Yap May Lin. (2007) Malaysian Journal of Quality, 2. pp. 167-188. ISSN 1823-7347

J

HRM practices and coorperative behaviors among line managers in quality control circle activities / Johanim Johari. (2007) Malaysian Journal of Quality, 2. pp. 125-146. ISSN 1823-7347

K

The relationship between quality of disclosure in corporate annual reports and firm-specific characteristics : the case of NACRA / Nooraisah Katmun@ Katmon and Hafiz-Majdi Ab. Rashid. (2007) Malaysian Journal of Quality, 2. pp. 1-56. ISSN 1823-7347

L

Single versus multiple drug regimen in epilepsy management: assessment of health-related quality of life outcomes / Lua Pel Lin, Getrude Cosmas and Nurul Hudani Md. Nawi. (2007) Malaysian Journal of Quality, 2. pp. 93-105. ISSN 1823-7347

M

Educational outcome as a new dimension of quality assessment for private colleges : an exploratory perspective / Nooraini Mohamad Sheriff. (2007) Malaysian Journal of Quality, 2. pp. 189-206. ISSN 1823-7347

Role ambiguity, role conflict and customer orientation behaviour : a look at life insurance industry in Malaysia / Nor Azila Mohd Noor and Azli Muhamad. (2007) Malaysian Journal of Quality, 2. pp. 75-91. ISSN 1823-7347

Bring in quality in ESL teaching : bring in young adult novels in the classroom / Rahmah Mohd Rashid. (2007) Malaysian Journal of Quality, 2. pp. 147-165. ISSN 1823-7347

S

Current and ideal practice of quality management in Malaysia / Julian Paul Sidin … [et al.]. (2007) Malaysian Journal of Quality, 2. pp. 107-124. ISSN 1823-7347