Items where Author is "Agus, Arawati"

The influence of training in supply chain management on competitiveness / Arawati Agus, Za'faran Hassan and Zulridah Mohd. Noor. (2010) Business and Management Quarterly Review (BMQR), 1 (1). pp. 14-32. ISSN 2180-2777

The significant impact of customer relations practices (CRP), information technology (IT) and information sharing between supply chain partners (IS) on product sales / Arawati Agus, Za’faran Hassan and Sarminah Ahmad. (2008) Gading Journal for the Social Sciences, 12 (1). pp. 65-85. ISSN 2600-7568

An empirical study on the relationships between tqm practices and overall service performance: The case of a public service sector in Malaysia / Arawati Agus and Za’faran Hassan. (2006) Gading Journal for the Social Sciences, 10 (1). pp. 51-63. ISSN 0128-5599

Does quality differentiation strategies enhance competitive advantage and customer satisfaction? a strategic management perspective / Arawati Agus and Za'faran Hassan. (2005) Malaysian Journal of Quality, 1. pp. 1-17. ISSN 1823-7347