Industrial training report: CBRE Asia Pacific Business Services Sdn Bhd / Yasarah Khairani Muhammad Ismadi

This internship report stresses the work experience I have gathered as an intern in the People Operations (Singapore Team) of CBRE Bangsar South from August 28, 2023, until February 27, 2024. CBRE offers the best services and investments in business real estate around the world. With data, services, and insights that cover every part of the industry. CBRE finds answers for clients of all sizes, in all fields, and all over the world. In this report, I will explain the responsibilities assigned to me throughout the six months of my internship. I was given the responsibility of People Operations for the Southeast Asia Unit. The Offer Management Team and Operation Team are two subdivisions under People Operations. I am participating in Operation Team to support Singapore. People Operations are generally referred to as Human Resources. I was given the job of helping with the probation and offboarding processes. The amount of work I must do is less than what a permanent role would require because of some limits. For People Ops, CBRE is known for doing work via the ticketing system, which is called as (ServiceNow). I must process and respond to employee and manager inquiries via the ticketing system (ServiceNow) and email through Outlook related to probation and offboarding processes. I need to make sure that the ticket goes to the right subject person and assignment group. This is because employees do not always know which assignment group to send things to, such as payslips, annual leave, email passwords, and claims, via (ServiceNow) so most of the problems that come up should be taken care of by other assignment groups. As part of the offboarding process, the People Platform Team will let me know every day when an employee has resigned. I have to create a ticket, send an email through (ServiceNow) and then follow up through Outlook. It was very important that I kept an eye on employees who were on probation or termination by emailing their manager every two days after creating the first email follow-up through (ServiceNow). If an employee has sent a resignation request to their manager, I will follow up on it. Once the manager agrees to the resignation, my team in People Operations will keep checking their leave balance.