Technology anxiety in consumer purchase behaviour / Dr. Syahida Abd Aziz and Dr. Roziyana Jafri

Abd Aziz, Syahida and Jafri, Roziyana (2022) Technology anxiety in consumer purchase behaviour / Dr. Syahida Abd Aziz and Dr. Roziyana Jafri. In: FBM INSIGHTS. Universiti Teknologi MARA, Kedah, Universiti Teknologi MARA, Kedah, pp. 33-35. ISBN 2716-599X

Abstract

Rapidly evolving advanced technologies in various fields are constantly influencing consumer purchase behaviour. Specifically, the past decade has demonstrated technology hugely reshaping consumer expectations of relevant products and personal preferences (Rangaswamy et al., 2022). Despite the embedment of advanced technologies in a product to enhance product utility, consumers are increasingly anxious and concerned with the extraordinary pervasiveness of technology applications, hence elevating their demurrals of employing available technological systems. As such, the appraisal of consumer sentiments, including anxiety levels, towards the installed technology systems in products is consequential to thoroughly understanding consumer purchase intention.

Metadata

Item Type: Book Section
Creators:
Creators
Email / ID Num.
Abd Aziz, Syahida
syahidaaziz@uitm.edu.my
Jafri, Roziyana
roziyana@uitm.edu.my
Subjects: H Social Sciences > HF Commerce > Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling
H Social Sciences > HF Commerce > Electronic commerce
Divisions: Universiti Teknologi MARA, Kedah > Sg Petani Campus > Faculty of Business and Management
Volume: 6
Page Range: pp. 33-35
Keywords: Anxiety, consumer, technology, information technology
Date: 2022
URI: https://ir.uitm.edu.my/id/eprint/99710
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