Industrial training report: Lembaga Tabung Haji (TH) Kangar / Iman 'Awatif Nor Azam

This internship report stresses the work experience I have gathered as an Intern in the Depositor Service and Operation department of Lembaga Tabung Haji (TH) Kangar Branch from August 29, 2022, until February 10, 2023. Tabung Haji is a financial institution where the main role is a money-saving institution that oversees Hajjrelated activities in Malaysia. In this report, I explain the responsibilities assigned to me throughout almost six months of my internship. Although the offer letter states that I have to work in the Depositor Services and Operations Department, I was also assigned to all the departments in TH Kangar Branch. This includes the financial unit, marketing unit, administrative unit, and also the Hajj unit. The main role is to assist and help customers coming to TH Kangar Branch to do their business such as making money withdrawals, savings, making nominees, and a few other services. In the financial unit, I was responsible to help the staff to recheck the vault cash balance, do the documentation for the Hibah plan, recheck the withdrawal and saving transactions, and many more. While in the marketing unit, I was assigned to prepare an official letter for collaboration with other parties such as government agencies, schools, universities, etc. Next, in the administration unit, I have to do the filing for each of the respective files, prepare the post receipt and details for documents to be sent to the TH headquarters and any related parties, recheck and record the usage of the stationery, and any other related admin work. And last but not least, in the Hajj unit, the main task is to help the Hajj clerk settle down the Hajj filing. In addition, SWOT and PESTEL analysis of the company is also discussed. Some discussion and recommendations for the success of Tabung Haji are also included.