Industrial training report: Kumpulan Wang Simpanan Pekerja (KWSP) / Nur Diana Syahadah Abdul Wahid

My amazing 6-month on job training (OJT) started here with Kumpulan Wang Simpanan Pekerja (KWSP) or The Employees Provident Fund (EPF) at Parit Buntar, Perak. As part of my bachelor's degree, I chose this company to finish the course with an internship. The KWSP Parit Buntar office was one of the organization's branches. The Kumpulan Wang Simpanan Pekerja (KWSP) headquarters are located at Bangunan KWSP, Jalan Raja Laut, Kuala Lumpur.
The Employees Provident Fund (EPF), which was founded in 1951, is one of the world's oldest and biggest retirement funds. Its mission has been to serve as a social security organization that mainly provides retirement benefits to private sector and non-pensioned Malaysian workers. The Employees Provident Fund (EPF) has established itself as a reliable and effective trustee of its members' retirement funds throughout the years, fulfilling a crucial social function by helping to secure the economic future of most Malaysians or their heirs. Which helps members to acquire houses and higher education, and which serves as a resource after retirement, death, disability, or medical care.
I am mainly allocated to the Retirement Advisory Service and department of customer service. RAS is a component of EPF's long-term goals to strengthen service delivery and assist members in achieving a sustainable retirement, particularly those approaching or freshly retired. Members will be provided with guidelines and alternatives to assist them in managing and growing their EPF funds. RAS also offers teaching and awareness programs on basic financial planning and retirement planning.
In addition to administrative activities, I have worked as customer service, assisting EPF members and giving them with detailed information. I was also responsible for sending the monthly statistics to the headquarters. This expertise facilitates my ability to identify the company's strengths, weaknesses, opportunities, and threats. According to the findings of my SWOT analysis, the organization already has a lot of strengths, but it also has room for development. In addition, I provide a few suggestions on how EPF might advance in order to maintain its competitive edge.