The factors that influenced the productivity of employees in hotel industry / Nur Artika Alisha Mohd Azmi

This study aims to detect the factors that influenced the productivity of employees in hotel industry which contributes to the effect of hotel employees’ job performance. The decreasing level of employees’ productivity had caused the organizations’ productivity as whole because it halted the product and services, and also the delivery process. Thus, the problem in maintaining productivity of employees may also be the reason for the turnover to happen. Many would not see the relationship between the productivity of employees and the turnover rate in hotel industry is due to lack of studies among hotel employees. Due to the above concern, this study is conducted by using comparative technique that is based on the secondary data. The discussion at the end of the chapter will benefit hotel organizations and develop an awareness and understanding of the problems which eventually will give them the idea on boosting employees’ productivity, which also can help to reduce the turnover rate in the organization. Alas, job performance of employees will heavily depend on these factors which are (1) workplace environment, (2) working hours, (3) salary and wages, (4) leadership styles and (5) relation with the subordinates.