Industrial training report: Salam Ukhuwah Enterprise / Nur Izzah Hanim Mustaffa

This report provides a summary of my industrial training experience at Salam Ukhuwah Enterprise. The purpose of this industrial training was to apply the knowledge acquired during my studies in a real work environmentand gain an understanding of the related industry.
This report consists of several important sections, including a company description, tasks and responsibilities, achievements, challenges faced, and the learning acquired during the industrial training. I was assigned as a general clerk of Salam Ukhuwah Enterprise. As an intern, I performed tasks entrusted by the company, particularly in customer service related to insurance matters.Beyond roles and responsibilities, the goals of my training is to analyze the company's strengths, weaknesses, opportunities and threats from variety perspectives, including political, economic, social, technological,environmental and legal. SWOT Analysis is a simple but powerful tool forsizing up an organization’s resource capabilities and deficiencies, its market opportunities, and the external threats to its future” (Thompson et al., 2007:97). I also needed to understand the various insurance benefits in order to explain them effectively to customers, facilitating their decision-making process. I successfully carried out the assigned tasks and adhered to all company regulations in achieving their goals. Through this industrial training, I successfully improved my skills, acquired new knowledge, gained an understanding of the work culture, and applied theoretical concepts in a work context. Additionally, there are recommendations that I can provide for enhancing the company's performance in the future.