Industrial training report: Co-opbank Pertama Malaysia Berhad (CBP) / Ahmad Nabil Abd Majid

Univesiti Teknologi Mara (UITM) has established a condition that must be fulfilled in order for our bachelor's programme to be completed: industrial training. Industrial Trainee will need to complete this industrial training in twenty-four weeks, or six months, starting on March 1 and ending on August 15, 2023. Students will therefore be exposed to the working environment in the actual world during industrial training. During this industrial training programme, students can also obtain some experience and skills.
I am pleased of having my internship as a Control and Recovery Department (Jabatan Kawalan & Pemulihan) intern at Co-opbank Pertama Malaysia Berhad (CBP), a cooperative bank established under the Co-operative Societies Act 1993 and jointly regulated by Co-operative Society Commission (SKM), to cross off one of the final tasks on my Bachelor's degree. CBP has 29 branches across the country and provides a range of shariah-compliant goods and services.
As an intern, I performed a variety of tasks: I helped the department and staff monitor client accounts that are past due or in default on debt payments for an extended period of time, follow up with the client by phone to notify them, and if they can't be reached, action will be taken to track them down by contacting their place of employment. I also assisted in taking legal action against clients who continue to fall behind on loan payments for an extended period. By putting together, the required paperwork to be forwarded to Suruhanjaya Koperasi Malaysia (SKM) to request authorization to pursue legal actions.
Throughout this period of industrial training, I came to understand how it enhanced both my physical and mental toughness. When working in both a public and private organisation, communication skills are a crucial and fundamental talent. Additionally, I realise that one of the most crucial aspects of a successful workplace is teamwork, and this opportunity as an industrial trainee has given me a whole new set of experiences. All praise be to Allah S.W.T for providing Co-opbank Pertama Malaysia Berhad with this wonderful chance to help me finish my bachelor's degree. Aside from roles and tasks, the goal of my internship is to analyse the Co-opbank Pertama Berhad’s strengths, weaknesses, opportunities, and threats across different dimensions such as political, economic, social, technology, environmental, and legal.