A study on the effectiveness of customer service at Dimerco Express / Mohd Azmi Mohd Anis

Mohd Anis, Mohd Azmi (1997) A study on the effectiveness of customer service at Dimerco Express / Mohd Azmi Mohd Anis. Degree thesis, Universiti Teknologi MARA (UiTM).

Abstract

There are more than 200 airfreight agencies in MAS Cargo Complex, Sultan Abdul Aziz Shah Airport, Subang and one of the most well established agency is Dimerco Express Sdn. Bhd. Dimerco Express (Kuala Lumpur) is one of 4 Dimerco's branches in Malaysia where their service network has grown to 200 offices through out the world. Their activities cover various services which include, airfreight / seafreight forwarding and consolidation, custom brokerage, nation-wide distribution, warehousing and other support services.

Metadata

Item Type:	Thesis (Degree)
Creators:	Creators Email / ID Num. Mohd Anis, Mohd Azmi 93542582
Contributors:	Contribution Name Email / ID Num. Thesis advisor Jemali, Sabariah UNSPECIFIED
Subjects:	H Social Sciences > HF Commerce > Customer services. Customer relations > Malaysia
Divisions:	Universiti Teknologi MARA, Shah Alam > Faculty of Business and Management
Programme:	Bachelor of Business Administration (Transport)
Keywords:	Airfreight, sea freight, service activities
Date:	1997
URI:	https://ir.uitm.edu.my/id/eprint/96817